Jobs

Técnico de Soporte Bilingüe

We are ODILO: a fast-growing SaaS company with a mission to democratize access to high-quality education and provide educational technology solutions to help our users reach their full potential.

Throughout our solutions, we integrate access to millions of digital content from the world’s best providers and, together with educational technology and Artificial Intelligence, enabling any organization to create its own unlimited learning ecosystem.

Currently, more than 4,500 institutions trust us (governments, schools, libraries, universities, companies, and startups), providing access to Odilo to more than 149 million users in over 50 countries.In addition, we are proud to be supported by the European Commission to improve learning in Europe.

Our team is truly international (+15 nationalities) with the best talent across the education, media, content, and technology sectors.

Our mission wouldn’t be possible without the very thing making Odilo happen: its people. We hire the top 3% of all candidates; now, we need a People leader to define how we’ll build, develop and support our growing team as we enter an incredibly exciting new phase of growth.

As a bilingual technician, you will be responsible for the following tasks technical support for our e-learning and digital content management solutions, with customer and user service skills and good technological and users and good technological capacity to adapt to changes, configure the software solutions, and train clients software solutions and train customers in their use.

You enjoy a mission-driven, fast-paced environment where the work you put in daily directly impacts organizational growth. You are an expert on the inner workings of a business and are proactive in driving the organization towards continuous improvement.

We place learning and development at the core of our company, we are proud to encourage a culture of continuous learning where you will have from weekly time set aside in your schedule for learning, to unlimited resources of ebooks, courses, videos, etc; through our internal smart content ecosystem or being able to dedicate part of your working day to participate in collaborative learning and innovation programs with your colleagues.

 

The ideal candidate will need to bring:

  • Languages: Spanish and English (bilingual), other languages desirable.
  • Higher degree, ideally in the area of Information Science and/or Technology.
  • Technological competence and adaptation.
  • Good communication and customer management skills.

What would make us happy:

  • Experience in software application support.
  • Knowledge of e-learning solutions, both in the education and business sectors.
  • Experience in training, especially in relation to software products and technology services.

Why ODILO?

 

Working at ODILO is about being part of a permanent learning culture, where everyone has the opportunity to take on challenges and participate in the growth of the company.

 

But we also offer:

 

  • A unique and challenging job within an international, creative and ambitious work environment.
  • A salary commensurate with track record and experience.

Sounds like a mission made for you? Then we need to talk!

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